Shipping and returns
SHIPPING INFORMATION
DELIVERIES ARE MADE BY OUR TRUSTED COURIER AND TAKE PLACE ON MONDAY TO FRIDAY (OR OTHER NORMAL WORKING WEEKDAYS IN COUNTRIES/REGIONS THAT DO NOT FOLLOW A WESTERN PATTERN OF WORKING WEEK), EXCLUDING BANK AND PUBLIC HOLIDAYS, USUALLY WITHIN THE HOURS OF 8AM AND 5PM. IT IS NOT POSSIBLE TO SPECIFY A PRECISE TIME AT WHICH A DELIVERY WILL TAKE PLACE. PLEASE NOTE THAT THE COURIER MAY REQUIRE DELIVERIES TO BE SIGNED FOR.
DEPENDING ON YOUR LOCATION, WE ALSO OFFER FREE SHIPPING FOR ORDERS OVER A SPENDING THRESHOLD:
|
DESTINATION COUNTRY |
SHIPPING SERVICE |
THRESHOLD VALUE |
|
AUSTRIA |
DHL STANDARD |
400 EUR |
|
BELGIUM |
DHL STANDARD |
400 EUR |
|
CROATIA |
DHL STANDARD |
400 EUR |
|
DENMARK |
DHL STANDARD |
400 EUR |
|
ESTONIA |
DHL STANDARD |
400 EUR |
|
FINLAND |
DHL STANDARD |
400 EUR |
|
FRANCE |
DHL STANDARD |
400 EUR |
|
GERMANY |
DHL STANDARD |
500 EUR |
|
GREECE |
DHL STANDARD |
400 EUR |
|
IRELAND |
DHL STANDARD |
400 EUR |
|
ITALY |
DHL EXPRESS |
400 EUR |
|
NETHERLANDS |
DHL STANDARD |
400 EUR |
|
POLAND |
DHL STANDARD |
400 EUR |
|
PORTUGAL |
DHL STANDARD |
400 EUR |
|
ROMANIA |
DHL STANDARD |
400 EUR |
|
SPAIN |
DHL STANDARD |
450 EUR |
|
SWEDEN |
DHL STANDARD |
4127 SEK |
|
SWITZERLAND |
DHL STANDARD |
458 CHF |
|
UNITED KINGDOM |
DHL STANDARD |
400 GBP |
|
UNITED STATES |
DHL EXPRESS |
550 USD |
ALL RELEVANT DELIVERY OPTIONS AVAILABLE FOR YOUR ORDER AND TO YOUR DESTINATION WILL BE DISPLAYED AT CHECKOUT.
1.1 SHIPPING TIMES
- DHL EXPRESS: MOST OF EUROPE AND USA: DELIVERY WITHIN 2-4 DAYS REST OF THE WORLD: DELIVERY WITHIN 3-7 DAYS
- DHL STANDARD: ONLY AVAILABLE WITHIN EUROPE: DELIVERY WITHIN 5-7 DAYS
PLEASE KEEP IN MIND THAT OUR SHIPPING TIMES SHOULD BE USED AS A GUIDE ONLY AND ARE BASED ON TIME FROM DISPATCH. N21 CANNOT TAKE RESPONSIBILITY FOR CUSTOMS CLEARANCE DELAYS OR FAILED PAYMENT APPROVAL, THOUGH WE WILL TRY TO MINIMISE ANY POTENTIAL DELAYS.
IF YOUR DELIVERY ADDRESS IS GEOGRAPHICALLY REMOTE, FOR EXAMPLE CERTAIN OUTLYING ISLANDS OR OTHER ISOLATED LOCATIONS, IT IS POSSIBLE THAT WE MAY NOT BE ABLE TO DELIVER THERE. IF THAT IS THE CASE, WE WILL NOTIFY YOU BEFORE WE ACCEPT YOUR ORDER. WE RESERVE THE RIGHT NOT TO DELIVER TO ANY COUNTRY/REGION THAT IS PROHIBITED BY APPLICABLE EXPORT LAWS. ORDERS CANNOT BE DELIVERED TO PO BOX OR SIMILAR ADDRESSES (SOME EXCEPTIONS ARE APPLIED TO SOME MIDDLE EAST COUNTRIES).
PRODUCTS COMPRISED WITHIN THE SAME ORDER CANNOT BE DELIVERED TO DIFFERENT ADDRESSES.
1.2 DUTIES & TAXES
IF YOU ORDER PRODUCT(S) FOR INTERNATIONAL DELIVERY, THEY MAY BE OPENED AND INSPECTED BY CUSTOMS AUTHORITIES AND MAY BE SUBJECT TO IMPORT DUTIES AND TAXES WHICH ARE LEVIED WHEN THE DELIVERY REACHES THE SPECIFIED DESTINATION. YOU WILL BE RESPONSIBLE FOR PAYMENT OF ANY SUCH IMPORT DUTIES AND TAXES. PLEASE NOTE THAT WE HAVE NO CONTROL OVER THESE CHARGES AND CANNOT PREDICT THEIR AMOUNT. PLEASE CONTACT YOUR LOCAL CUSTOMS OFFICE FOR FURTHER INFORMATION BEFORE PLACING YOUR ORDER. IN THE EVENT THAT YOU RETURN AN ITEM, THE IMPORT DUTIES WILL BE REFUNDED IF THEY WERE ORIGINALLY INCLUDED IN THE PURCHASE PRICE. IF THEY WERE NOT INCLUDED, THEN YOU WILL BE RESPONSIBLE FOR RECLAIMING DUTY DIRECTLY FROM YOUR LOCAL CUSTOMS OFFICE.
PLEASE ALSO NOTE THAT YOU MUST COMPLY WITH ALL APPLICABLE LAWS AND REGULATIONS OF THE COUNTRY/REGION FOR WHICH THE PRODUCT(S) ARE DESTINED. WE WILL NOT BE LIABLE FOR ANY BREACH BY YOU OF ANY SUCH LAWS.
RETURNS POLICY
RETURNED ITEMS MUST COMPLY WITH OUR RETURNS POLICY:
- ITEMS MUST BE RETURNED UNWORN, UNDAMAGED AND UNUSED, WITH ALL TAGS ATTACHED AND THE ORIGINAL PACKAGING INCLUDED.
- FOOTWEAR AND ACCESSORIES MUST BE RETURNED WITH THE ORIGINAL BRANDED BOXES AND DUST BAGS, WHERE PROVIDED, AND PLACED INSIDE A PROTECTIVE OUTER BOX FOR SHIPPING.
- WHEN TRYING ON FOOTWEAR, PLEASE TAKE CARE NOT TO MARK THE SOLES OR DAMAGE THE SHOE BOX.
- JEWELLERY MUST BE RETURNED IN THE SAME CONDITION IT ARRIVED IN, INCLUDING ALL BRANDED PACKAGING AND DOCUMENTS PROVIDED WITH IT.
- DUE TO HYGIENE REASONS, UNDERWEAR CANNOT BE RETURNED.
PLEASE TAKE CARE WHEN TRYING ON YOUR PURCHASES AND RETURN THEM IN THE SAME CONDITION YOU RECEIVED. ANY RETURNS THAT DO NOT MEET OUR POLICY WILL NOT BE ACCEPTED.
IF YOU PROCESSED YOUR ORDER THROUGH GUEST CHECKOUT, PLEASE CONTACT OUR FRIENDLY CUSTOMER SERVICE TO START YOUR RETURN.
2.1 RETURN PROCEDURES
FREE RETURNS PICK UP.
WE ARE PLEASED TO OFFER A FREE RETURNS COLLECTION SERVICE TO ALL CUSTOMERS FOR ANY PURCHASES THAT MEET OUR RETURNS POLICY.
YOUR RETURNED ITEM MUST ARRIVE AT THE N21 WAREHOUSE NO LATER THAN 14 DAYS AFTER YOUR DELIVERY DATE. WE RECOMMEND THAT YOU BOOK YOUR RETURN PICK-UP WITHIN 7 DAYS OF YOUR DELIVERY DATE TO ENSURE THAT IT ARRIVES AT THE RELEVANT GLINT PARTNER’S LOCATION WITHIN 14 DAYS.
WE WILL SEND YOU A COLLECTION CONFIRMATION EMAIL WITH ALL THE DETAILS YOU’LL NEED TO COMPLETE THE RETURN.
PLEASE NOTE: WE CAN ONLY OFFER A FREE RETURNS PICK UP FROM THE SAME COUNTRY/REGION YOUR ORDER WAS DELIVERED.
WHAT HAPPENS NEXT?
PREPARE YOUR PACKAGE WITH THE RETURNS DOCUMENTS ENCLOSED IN YOUR ORDER. HERE’S HOW:
- ATTACH THE RETURN LABEL AND A SIGNED RETURN NOTE IF YOU RECEIVED ONE TO THE OUTSIDE OF YOUR N21 BOX.
- PLACE ANY UNWANTED ITEMS WITH ALL ORIGINAL PACKAGING INSIDE THE N21 BOX AND LEAVE IT OPEN FOR THE COURIER TO CHECK THE CONTENTS.
KEEP A COPY OF THE RETURN LABEL, AS YOU CAN CHECK YOUR PARCEL'S DELIVERY STATUS WITH OUR CARRIER USING THE TRACKING NUMBER PROVIDED.
